Privacy Policy

We want everyone who comes into contact with the IPM to feel confident and comfortable with how any personal information you share with us will be looked after or used. This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).


Who we are

The IPM (Institute of Psychosexual Medicine) is committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a "data controller" for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 ("Data Protection Law").  This means that we are responsible for, and control the processing of, your personal information. 

Our contact details are:

Institute of Psychosexual Medicine

Building 3, Chiswick Park
566 Chiswick High Road
W4 5YA

Tel: 020 7580 0631 

For all data matters contact the Administrative Secretary on


How we collect information about you

We collect information from you in the following ways:

When you interact with us directly: This could be if you enquire about our training, register with us for training or attend an event or exam, make a donation or payment to us, ask a question about our work or otherwise provide us with your personal information.  This includes when you phone us, contact us via our website or get in touch through the post, or via email.


Information we collect and why we use it

Personal Data

Personal data we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a payment or donation), as well as information you provide in any communications between us.  You will have given us this information whilst making a payment or registering for an event or training on our website or any of the other ways to interact with us.

We will mainly use this information:


If you do not provide this information, we will not be able to process your payment, sign you up for a particular event, training course or exam, or provide goods and services which you have requested.

We may also use your personal information:



We will only contact you about IPM matters by phone, email, letter or text message, if you have agreed for us to contact you in this manner.

You can update your choices or stop us sending you these communications at any time by contacting or by clicking the unsubscribe link at the bottom of an email communication.


Sharing your Information

IPM staff will use the personal information we collect about you so that they can process your requests and communicate with you.  Your personal data will be treated as strictly confidential.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities.  We do not sell any information about your web browsing activity.

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.


Keeping your information safe

We take looking after your information very seriously.  We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that third parties or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those third parties or websites.

Any debit or credit card details which we receive on our website are processed securely by Blackbaud, our payment processing partner, according to the Payment Card Industry Security Standards.


How long we hold your information for

We only keep your personal data as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).


Your rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting the Administrative Secretary on or by phone: 020 7580 0631.  You can also make a complaint to the data protection supervisory authority, the Information Commissioner's Office,


Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.


Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notifed to you by email.  Please check back frequently to see any updates or changes to our Privacy Policy. 

If you have any questions about this policy or how we look after your personal information, contact the Administrative Secretary via